Please see return policy for complete details. Original shipping costs are deducted. Shipping back to us is paid by customer unless mistake is our error.
Certain items are not returnable including pondliner, foods, water treatments, light bulbs and uv lamps, books, videos and cut items such as tubing and filter media.
*All products are inspected thoroughly upon receipt. All returned products are photographed and documented into our system to ensure the highest quality standards and to ensure that only brand new non tested items are put back into inventory.
* If you are doing an exchange DO NOT place an order online. Wait until we contact you and send over the exchange paperwork and RGA number. Exchanges can take a few weeks to process so if you cannot wait, select Refund Order above and then place the order online to avoid delays.
